Your IT sorted. Remotely. Properly.
24+ years of hands-on IT experience. No call centres. No runaround.
Just fast, reliable remote support — when you need it.
Outside of IT — cloud timelapses, Sydney hyperlapses, and music. Shot on iPhone 16 Pro, iPhone 12 Mini, and Insta360 Flow 2.
Current projects, ideas in progress, and things I'm figuring out.
Things I've learned shooting timelapses, hyperlapses, and keeping tech running. No fluff.
I'm Dom Genn, and I've been fixing, building, and managing IT systems since before most people had broadband. Over 24+ years I've worked across Apple Authorised service, cloud infrastructure, MSP environments, and enterprise-scale Tier 3 helpdesk support.
I started genn.tech because small businesses and everyday users deserve the same quality of IT support that big companies pay a fortune for — delivered remotely, without the wait.
When you contact genn.tech, you get me. No juniors. No ticketing queues. No offshore call centres. Just someone who knows what they're doing and explains it in plain English.
Slow machine? Strange errors? Virus? Blue screen of death? I'll connect remotely and sort it — fast. Works on Windows, macOS, and Linux.
Microsoft 365, Google Workspace, Entra ID, AWS. Setup, migration, user management, and ongoing admin — done properly from day one.
VPN setup, router config, Ubiquiti deployment, NAS configuration, and security hardening. I'll make your network work the way it should.
Ongoing remote IT for small businesses that don't need a full-time tech. Monthly retainer or as-needed — your call.
Podcasters, streamers, content creators — OBS, audio interfaces, low-latency networks, and full studio buildouts. Done remotely or with guidance.
Former Apple Authorised service technician. Hardware, software, MDM, and mixed Mac/Windows environments — properly supported.
Sydney MSPs charge $135–$225/hr. Big firms charge $110–$280/user/month. genn.tech cuts the overhead — you pay for expertise, not a sales team.
All prices ex. GST. After-hours support available at 1.3x rate. Custom packages available for larger requirements — just ask.
Email or call. Tell me what's going on — as much or as little as you know.
I'll send you a secure remote access link. One click and I'm in — no IT knowledge required on your end.
I fix it while you watch. I explain what happened and what I did — no jargon, no mystery.
Invoice sent. Job done. No surprise charges. Most sessions resolved in under an hour.
Based in Casula, NSW. Supporting clients across Australia — 100% remote.